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#NYC politicians, residents rip alleged ‘unacceptable’ quality of care at Maimonides Medical Center

“NYC politicians, residents rip alleged ‘unacceptable’ quality of care at Maimonides Medical Center”

Brooklyn politicians and residents are up in arms about what they call an “unacceptable” quality of care at the borough’s largest hospital, Maimonides Medical Center, The Post has learned.

Neighborhood residents and elected officials described Maimonides as disorganized and declining in service and quality of care, and say New Yorkers who live near the Borough Park hospital turn to it only as a “last resort.”

Among the gripes are excessively long wait times to receive medical attention due to overwhelmed nurses and other staff and hospital officials, who residents and elected officials allege have failed to implement an effective system for sorting and attending to various types of patients.

Lawmakers are now demanding a town hall meeting with hospital officials to air their grievances.

“We are concerned with the current management of Maimonides Medical Center,” wrote five legislators who represent Borough Park and surrounding neighborhoods. 

The lawmakers noted that “constituents have voiced their frustration with us about the lack of care” at Maimonides, an independent nonprofit organization that isn’t part of a larger network like Northwell or NYU.

Medical workers walk outside of a special coronavirus intake area at Maimonides Medical Center on May 04, 2020 in the Borough Park neighborhood of the Brooklyn borough of New York City.
Neighborhood residents and elected officials have voiced concern that Maimonides Medical Center in Brooklyn is declining in service and quality of care.
Spencer Platt/Getty Images

“This is unacceptable and untenable,” they added. 

The letter — sent Thursday to Maimonides CEO Kenneth Gibbs — was signed by State Sen. Simcha Felder, Councilman Kalman Yeger, State Assemblyman Simcha Eichesntein, Assemblyman Robert Carroll and Assemblywoman Marcela Mitaynes.

“We have serious concerns about [the] financial well-being of the hospital. We are aware of nurse shortages at the hospital and fear that it is due to financial mismanagement,” reads the letter. 

“If this is not corrected, we believe the hospital will lose patients due to poor care and exasperate the hospital’s financial status.” 

Senator Simcha Felder held a press conference  New York November 12, 2019.
Senator Simcha Felder, at podium, joined other politicians in demanding a town hall meeting with hospital officials to air their grievances.
Kevin C Downs for New York Post

The quintet of concerned legislators implored Gibbs to “engage the public directly” via a “town hall-style meeting” when they would answer “critical questions” on a weeknight during the summer.

Asked for a response to the letter, a rep for Maimonides insisted the claims in it are “irresponsible” and a part of a “smear campaign.”

The spokesperson, Stephanie Baez, said the politicians were attacking nurses, doctors and other staff rather than just the hospital’s executives.

“We are outraged by the malicious attack on the efforts of our nurses, doctors, administrators, and staff, which have been nothing short of heroic over the past two years,” Baez.  

Assemblywoman Marcela Mitaynes
Assemblywoman Marcela Mitaynes and other pols stated their “serious concerns about [the] financial well-being of the hospital.”
Marcela Mitaynes

“The deliberate dissemination of misinformation about and disparagement of the quality of care at Maimonides … does a deep disservice to the communities we serve,” the rep added.

“We call for all community leaders and elected officials to condemn this irresponsible and harmful effort, and we call on those who are driving this campaign to publicly step forward and engage directly with hospital leadership if they have specific proposals for improving the hospital.”

The mounting frustration comes after The Post reported in February that Maimonides is hemorrhaging tens of millions of dollars while paying Gibbs and five other top medical brass seven-figure salaries.

Gibbs saw his compensation jump from $1.8 million to $3.2 million from 2019 to 2020, when the peak of the COVID-19 pandemic hit the facility, according to financial records filed to the IRS.

Sources also called into question Gibbs’ physical presence at the hospital during the pandemic, since records show he in November 2020 voted absentee from his home in Old Chatham, NY, not from his Central Park West apartment.

A recent US News and World Report ranking put Maimonides tied for a dismal 28th place among New York City area hospitals, with Riverview Medical Center in Red Bank, NJ and said it was not nationally ranked for any specialty, though the facility scored as high performing for eight procedures or conditions.

Maimonides received only a 1-star rating out of 5 in a recent federal government report card measuring patient satisfaction and 2 out of 5 stars for overall care.

An outside view of Maimonides Medical Center.
A rep for Maimonides insisted the claims in it are “irresponsible” and a part of a “smear campaign.”
Paul Martinka

“Maimonides was once a good hospital. Today, it is viewed as a hospital of last resort,” lamented one Borough Park community leader who requested anonymity. “People will do everything to avoid Maimonides,” he said, noting, “They’re just simply understaffed and under-resourced.”

Mendy Reiner, a community leader, characterized the hospital as “completely dysfunctional” and said there is near-universal consensus in the neighborhood that it’s wise to steer clear of Maimonides for elective procedures.

“We have a saying in Borough Park, ‘All of us are born in Maimonides, all of us die in Maimonides, for everything in between, we go to Manhattan,’” he said.

People sit outside the hospital.
A recent US News and World Report ranking put Maimonides tied for a dismal 28th place among New York City area hospitals.
Paul Martinka

“The higher-ups are simply not properly managing — the day-to-day operations in the hospital,” Reiner, 45, told The Post.

“It’s a big hospital, it’s Brooklyn’s biggest hospital and I’d love for it to be a quality hospital,” he explained. “Why in the world do we need to travel to Manhattan for surgeries, why do I need to travel to Manhattan for surgeries?”

Rivky Weingarten — whose late mother in June received treatment for ovarian and pancreatic cancer at Maimonides — recalled the 75-year-old patient waking up last month “sweating buckets” because her room’s window unit air conditioner wasn’t turned on during a scorching hot morning.

“I mean, this is 2022 in New York City, Borough Park,” the 54-year-old fumed. “We don’t live in the slums; we live in a regular community [with] beautiful homes. It’s not a slum neighborhood.”

“At five, six o’clock in the morning, it was about 89 degrees,” she added. “It is boiling, but I thought it’s only me. I looked at my mother. She’s sweating buckets. Of course she’s sweating, she’s in horrible pain.”

“Is this Kyiv or are we in New York City?”

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