#Ticket brokers settle for $35M over charges of cheating customers

Three ticket brokers based on Long Island have agreed to settle civil charges that they cheated consumers by illegally purchasing tens of thousands of tickets for concerts, theater, sports and other events, and reselling them at substantial markups.

Settlements totaling $35.3 million with Just In Time Tickets, Concert Specials and Cartisim – all based in Great Neck on Long Island – and their owners were announced on Friday by the US Justice Department and the Federal Trade Commission.

The settlements resolved the first enforcement actions under the Better Online Ticket Sales Act, a 2016 law banning the use of “bots” and other means to evade ticket purchase limits for events imposed by online sellers.

Authorities said the defendants had since 2017 purchased more than 155,000 tickets through Ticketmaster, a unit of Live Nation Entertainment, and generated more than $26.1 million in revenue from resales, often at significant markups.

The brokers were accused of creating bogus accounts, including under fictitious names, using hundreds of credit cards and deploying automated software to foil Ticketmaster’s efforts to block multiple accounts and non-human purchasers.

“Those who violate the BOTS Act cheat fans,” Seth DuCharme, the acting US attorney in Brooklyn, said in a statement.

Under the settlements, the defendants will pay $3.7 million, and were fined a combined $31.6 million. The fines will not be collected if the defendants satisfy several conditions.

Lawyers for the defendants did not immediately respond to requests for comment.