A DoorDash driver is being hailed as a hero as after she leapt into action to save an unconscious customer.

Sophia Furtado, 26, was delivering a pizza to Caryn Hebert Sullivan and preparing to end her shift in February when, according to NBC 10, she found Sullivan unconscious and bleeding on the front steps of her Massachusetts home.

Furtado, who had EMT training but stopped pursuing the career, jumped into action and managed to rouse Sullivan’s husband Robert from his nap.

“I immediately freaked out, so I go into the house and go get her husband I said, ‘Your wife is at the bottom of the steps and bleeding really badly!” said Sophia Furtado.

“I’m holding her head, trying to hold C-spine because I know she fell hard so I didn’t want her, God forbid, later down the road [to] be paralyzed.”

Furtado managed to direct Sullivan to call 911 and find a few items that she would essential to help save his wife. “She advised Robert what materials she needed, Fairhaven Police Department officer Jillian Jodoin told TODAY Food in an email. “Robert was emotional as his wife was not responding.”

Officer Jill Jodoin and her partner officer Benoit arrived at the scene and were able to help Furtado. “At that moment Sophia became a part of our team to aid (Caryn). I asked her if it was possible for her to keep stabilizing (Caryn’s) neck to keep her spine safe. Her answer was, ‘I’m not going anywhere,’” said officer Jodoin told TODAY in an email.

Through their combined efforts, both police officers and Furtado managed to stabilize Sullivan. Doctors later revealed that Herbert Sullivan had suffered from two severe brain bleeds and that if no action had been taken, she would have died.

Sullivan was hospitalized for three weeks after the surgery.

“She was my guardian angel,” says Herbert Sullivan. “If I didn’t have her, I’d probably be dead.”

Furtado received an award from the Fairhaven Police Department and a $1,000 educational grant from DoorDash for her dedication to her community. A local EMT school awarded Furtado a $1,000 scholarship should she decided to pursue a career as an EMT later in life.

“I actually wanted to be an EMT but unfortunately with kids and life took it’s own course,” Furtado told NBC 10. “I had to make that sacrifice.”

Since the incident, Herbert Sullivan and Furtado have built a friendship and bond and plan to stay in touch.