#Meta unveils AI chatbots and business messaging tools
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Meta introduced a suite of new AI-powered solutions including AI chatbots on Messenger, paid marketing messages on Messenger and more.
The big unveils.
- AI Chatbots on Messenger
Built with Meta’s latest large language model LLaMa 3, the chatbots can converse with customers about products and provide support — saving businesses like White Coat Manila 20% on service costs.
- Paid Marketing Messages on Messenger
Select advertisers can now create, organize and send paid marketing messages on Messenger to opted-in customers, similar to WhatsApp’s recent marketing messaging capabilities.
- Threads API
The new API allows businesses and creators to publish posts, engage with replies, and access insights across Threads at scale using third-party apps.
Why we care. The updates provide more AI-powered tools that look to be driving revenue, reducing costs and improving engagement. This will help advertisers to scale operations efficiently across Meta’s apps.
By the numbers. Every $1 spent on its ads generates $3.71 in revenue for advertisers on average — a 12% increase in ROAS from 2022, according to Meta. Campaigns using AI-powered “Advantage+” tools see even higher $4.52 ROAS.
Driving performance. Brands like Unilever’s Living Proof saw gains of 15% lower CPP and 18% higher purchase volume using Meta’s new generative AI ad creative tools.
What they’re saying. “AI for business messaging is a game changer…saving at least 20% of customer support costs,” said Franco Ongkingco of White Coat Manila.
Yes, but. Privacy concerns around AI persist, highlighting the need for Meta to build safeguards into its new AI systems.
Anu Adegbola has been Paid Media Editor of Search Engine Land since 2024. She covers paid search, paid social, retail media, video and more.
In 2008, Anu’s career started with delivering digital marketing campaigns (mostly but not exclusively Paid Search) by building strategies, maximising ROI, automating repetitive processes and bringing efficiency from every part of marketing departments through inspiring leadership both on agency, client and marketing tech side.
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