#Carvel manger says he was fired for refusing to serve coughing, maskless customer
“#Carvel manger says he was fired for refusing to serve coughing, maskless customer”
July 20, 2020 | 4:28pm | Updated July 20, 2020 | 4:29pm
“It’s not right that I can be fired for following rules,” manager Thomas DeSarle told the media at a press conference Monday. “You get fired for not following rules. You know, it just doesn’t make sense.”
The 40-year-old Glen Cove man said on the evening of July 11 a customer came into the store sweating and coughing profusely and he wasn’t wearing a mask — despite signs on the store’s door saying masks and social distancing are mandatory.
DeSarle saw the customer cough “all over his hands” and said he hoped the man was going to pay with a credit card because than there would be no contact or risk of passing germs to each other.
“I heard the bell ring [and] walked out to a customer who was, was coughing very loudly,” DeSarle said. “Not a cough just to clear your throat, but a cough where he actually sounded sick.”
“I asked him sir, ‘Do you have a mask?’ He said no. We offered him a mask, and he just continued to give his order that he wanted a small vanilla ice cream,” DeSarle continued.
And instead of paying with a credit card as DeSarle hoped he would, “it’s that disgusting $10 wet bill he pulled out. What was I supposed to do?” DeSarle said.
His lawyer noted that the customer was handling the bill with the same hand he was coughing in.
“I said, ‘sorry sir, I cannot take it.’ I said, ‘you need to pay with a credit card, or we can’t serve you,” DeSarle recounted
“He just kept on trying to hand me the money. [He] just kept on saying ‘here take my money, take my money.’”
DeSarle said he was scared for his health after the man came in coughing and wouldn’t have taken the wet bill in normal times let alone during the coronvirus pandemic.
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Dennis A. Clark
Dennis A. Clark
Dennis A. Clark
“I don’t know how this disease works. I have no idea,” the manager said.
DeSarle went back to speak with co-owner Annie Chen to tell her he wouldn’t take the wet money but Chen ended up serving the customer herself and sending DeSarle home, he said.
The pair patched things up the next day but DeSarle told Chen if a similar situation presented itself he wouldn’t serve the customer, prompting her to fire him Monday July 13, he claimed.
“I was told if I cannot serve customers in the store without masks, I cannot no longer work here,” DeSarle said.
“[Chen has] been allowing customers in the store for the last couple of weeks without masks,” DeSarle alleged adding that most maskless customers would take the masks that the store offered them and some would just walk out.
People must wear face masks in public places when they are unable to social distance under Gov. Andrew Cuomo’s executive order.
DeSarle had been working 50-hour work weeks since the business opened back up in the wake of the pandemic.
“This is about employees feeling comfortable at work, and employers understanding that profits should never come before employee safety,” DeSarle’s lawyer Jon Bell told the media noting they are contemplating whether to file a lawsuit against the company.
Chen deferred comment to the corporate office. Corporate did not immediately return a request for comment.
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